Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is an essential part of any business.​

​

CRM systems are used to communicate with your customers. These tools are usually integrated within your chosen platform (WiX, Shopify, etc.). The system captures your customers data while communicating important information. For example: order confirmation emails, shipping details, product launch emails, and much more.​

​​

It's important to maintain the look and feel of the templates that are representing your business, encouraging customers to sign-up for regular correspondence and engage with your business regularly through Email Marketing.

​

We offer CRM programme management from as little as €350 per month depending on your company size and requirements.

​

Here's some more about CRM and what it does:

​

Tracks Interactions: Every time the customer interacts with the company—whether through emails, phone calls, social media, or in person—the CRM records these interactions. This helps the company understand the customer's needs and preferences.

​

Manages Sales Process: As the customer moves closer to buying, the CRM helps track where they are in the sales process. This makes it easier for the company to know when to send special offers, close the sale, or suggest other products they might like.

​

Improves Customer Support: After a purchase, if the customer needs help or support, the CRM has all their history, so the company can provide better and faster assistance.

​​

​